Please read these terms and conditions carefully before making any travel arrangements with Team Travel Hotels. By booking with us, you agree to the following terms and conditions:
Booking and Payment:
- A deposit may be required to secure your hotel booking.
- Full payment is due before check-in unless otherwise specified.
- Payments can be made via credit card or bank transfer.
- Prices are subject to change until the reservation is confirmed.
Cancellation and Refunds:
- Cancellation fees may apply if you cancel your booking after confirmation.
- Refunds may be available, subject to our cancellation policy and any fees imposed by third-party suppliers.
- We reserve the right to cancel your booking if payment is not received on time or if unforeseen circumstances prevent confirmation.
Changes and Amendments:
- Changes to your booking may be possible, subject to availability and any applicable fees.
- Amendments may incur additional charges, which will be communicated to you at the time of the change.
- We reserve the right to make adjustments to your itinerary due to circumstances beyond our control.
Planning Fees:
- Team Travel Hotels may charge a planning fee for the time and expertise required to research and secure group travel arrangements.
- The planning fee will be communicated before any services are rendered and is non-refundable.
- If you proceed with the booking, the planning fee is not credited toward the final cost of your stay.
- If you cancel your booking, the planning fee remains non-refundable.
Hotels:
- We assist in booking hotels ranging from 2-star to 5-star accommodations, but any hotel-related issues are subject to the terms and conditions of the hotel.
- It is your responsibility to check the hotel’s policies, including check-in/out times, cancellation policies, and any additional charges.
- Specific room requests are not guaranteed and depend on availability.
- Any concerns regarding hotel accommodations should be addressed with hotel management immediately and reported to Team Travel Hotels as soon as possible.
Group Bookings and Money-Back Incentive:
- Team Travel Hotels specializes in bookings for sports teams, clubs, and group travel.
- Eligible groups may receive a money-back incentive to help offset travel costs or reimburse the booker for their time.
- The money-back incentive is subject to terms and conditions, including booking volume, hotel policies, and compliance with payment deadlines.
- The incentive cannot be guaranteed for every booking and is assessed on a case-by-case basis.
Flights:
- We do not operate or control airlines and cannot guarantee flight schedules, seat assignments, or changes.
- Flight bookings are subject to the terms and conditions of the airline.
- In the event of cancellations or changes, assistance is subject to the airline's policies.
- If flight issues occur after business hours, it is the traveler’s responsibility to contact the airline directly for support.
After-Hours Emergencies:
- In case of after-hours travel emergencies, travelers should contact the emergency support line of their hotel or airline.
- Team Travel Hotels will make reasonable efforts to assist but cannot guarantee immediate resolutions outside of business hours.
Travel Insurance:
- We strongly recommend purchasing travel insurance to cover unforeseen events such as cancellations, medical emergencies, or lost luggage.
- It is your responsibility to review and understand the coverage, limitations, and exclusions of your insurance policy.
- Team Travel Hotels is not an insurance provider and cannot offer specific insurance advice.
Passport and Visa Requirements:
- Travelers are responsible for ensuring their passports are valid for at least six months beyond their return date.
- Any visa, vaccination, or entry requirements are the traveler’s responsibility.
- We can provide general guidance, but compliance with international travel requirements is the traveler's responsibility.
Liability:
- Team Travel Hotels is not liable for any injury, loss, or damage to person or property, including delays, cancellations, missed connections, or changes to itinerary.
- Our liability is limited to the amount paid for the travel arrangements. Indirect or consequential losses are not covered.
Complaints and Disputes:
- If you have a complaint, please notify us as soon as possible so we can address the issue.
- Any dispute arising from these terms and conditions will be governed by the applicable laws of the jurisdiction in which we operate.